Something wonderful happened at the Keller Williams Michigan-Northern Ohio Regional ALC Clinic. The group ordered a pizza and gave the delivery driver, Robert Dunn, an unforgettable gift.
With approximately 275 associates in attendance at a hotel conference room in Ann Arbor, Mich., the audience pooled their money together and tipped the delivery driver $2,084. Checking their pockets, handbags and briefcases, they also gave him a $25 Visa gift card, a half-dozen winning lottery tickets and a loaf of homemade friendship bread. But wait! There’s more! Each attendee wrote the delivery driver a positive note of encouragement for all he does every day. Dunn told ABC’s Good Morning America that he was extremely thankful for what the Keller Williams associate did for him: “Those letters mean the most; they really do. Some of them are bringing me to tears. My favorite one said something along the lines of, ‘We appreciate all the hard work you do, and we know it’s really cold outside and we appreciate you bringing us the food today. Hopefully this money helps with all the bad tips you’ve gotten.’”
The positive notes written by 275 Keller Williams associates.
The idea was inspired by a college professor who did something similar last fall with a room full of students and wanted to make the same points that he did with his class, and touch everyone along the way. During the lunch break on the second day of the ALC Clinic , they played a clip of the professor’s event. The emcee asked the group what they thought about the video and all the associates agreed they wanted to impact someone similarly. They passed bowls, buckets and hats around the room and ordered one pizza for delivery for 2:20 p.m. You know what happened next!
The generosity of the day didn’t end with the KW Associates. A local Keller Williams vendor, Americas Preferred Home Warranty, donated $10,000 on behalf of the 27 market centers in the region to KW Cares to support Keller Williams associates and their family members in need. The generosity and compassion displayed by these Keller Williams associates and Americas Preferred Home Warranty exemplify the unique Keller Williams culture.
“People go through the world all the time wondering if anyone notices them,” Keller Williams associate Matt Sutter said. “We notice you and we appreciate you,” he told Dunn as he handed him the gifts and a box of handwritten notes.
Watch the video of the Keller Williams culture in action posted by Keller Williams associate Wendy Patton.
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